2017年酒店业常用的各类指标「推荐」
为帮助大家更加了解酒店行业，下面，小编为大家分享酒店业常用的各类指标，希望对大家有所帮助!
1.KNR重要公司协议价Key Negotiated Rate
- Responsible by Global Key Account Manager (由集团全球客户经理负责)
- Offer special rate generally (通常价格较低)
- Renew contract by RFP (由总部统一续签合同)
- Proper strategy apply and control (需要制定正确的策略)
2.LNR"当地"公司协议价Local Negotiated Rate
Sign Contract with hotel directly (直接与酒店签订协议)
Big amount of account and lower contribution from each (客户多，但是每一个公司的间夜量少)
Higher contract rate than KNR mostly (通常比KNR的合同价格高)
Renew contract by Sales(通过销售人员续签合同)
Priority focus in 2007 (是2007年的重点)
3.RFP合作协议申请 Request for Proposal
- Mostly sign or renew on yearly basis (大多数每年签订或续签一次)
- NSO/RSO often provide assistance (中国区/地区销售办公室会提供协助)
- Applied major from KNR (主要应用于KNR(重要公司协议价))
- Available to accounts worldwide (适用于全球范围的客户)
4.FIT 散客 Fully Independent Traveler
Book room individually, no organizer, clear account directly by him/herself when check-out.
个人订房，没有组织者，退房时直接与酒店结算。
5.DND 请勿打扰Do Not Disturb
- DND light (DND灯亮)
- DND signage (悬挂DND标志牌)
6. GSTS宾客意见调查系统 Guest Satisfaction Tracking System
GSS= Guest Satisfaction Index. (A key measure within GSTS).
A guest overall evaluation of the quality of service received during their stay.
GSS宾客满意程度指数(衡量GSTS的一个重要指标)。是宾客对入住期间所接受的服务的总体评价。
7.ESPS员工满意度调查Employee Satisfaction Pulse Survey
ESS= Employee Satisfaction Index(员工满意指数)衡量员工对公司及岗位的整体满意程度。
Key Driver Report (关键项目报告)最影响ESS分值的五个问题。
8.TQM全面质量管理 Total Quality Management
TQM is focusing on process improvement and innovations and the purpose is to find the problem root cause so that to meet guest overall satisfaction. (TQM 致力于程序的改进和创新，目的是从根本上发现问题，从而最终提高客人的总体满意度。)