2016国际商务师考试辅导：商务书信
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一、
Answering a thank-you letter
Dear Mr Hussein,
We greatly appreciate your letter describing the assistance you received in solving your air-conditioning problems.
We are now in our fifth year of operation, and we receive many letters like yours indicating a high level of customer satisfaction with our installations.
We are pleased that our technical staff assisted you so capably. We would like you to know that if you need to contact us at any time in the future, our engineers will be equally responsive to your request for assistance.
If we can be of service to you again, please let us know. Thank you again for your very kind letter.
Yours sincerely,
Grant Benson
Chief Engineer
Answering a thank-you letter
回复感谢信
Dear Mr Hussein,
候赛因先生,
We greatly appreciate your letter describing the assistance you received in solving your air-conditioning problems.
承蒙来信赞扬本公司提供的.空调维修工程服务,欣喜不已.
We are now in our fifth year of operation , and we receive many letters like yours indicating a high level of customer satisfaction with our installations.
五年前开业至今,屡获客户来函嘉奖,本公司荣幸之至.
We are pleased that our technical staff assisted you so capably. We would like you to know that if you need to contact us at any time in the future, our engineers will be equally responsive to your request for assistance.
欣悉贵公司赏识技术人员的服务.他日若有任何需要,亦请与本公司联络,本公司定当提供优秀技师,竭诚效劳.
If we can be of service to you again, please let us know. Thank you again for your very kind letter.
在此谨再衷心谢贵公司的赞赏,并请继续保持联络.
Yours sincerely,
Grant Benson
Chief Engineer
总工程师
二、
Explaining a price increase
Dear sirs,
I enclose our new price list,which will come into effect from the end of this month.
You will see that we have increased our prices on most models. We have, however, refrained from doing so on some models of which we hold large stocks. We feel we should explain why we have increased our prices.
We are paying 10% more for our raw materials than we were paying last year. Some of our subcontractors have raised their prices by as much as 15%.
As you know ,we take great pride in our machines and are jealous of the reputation for quality and dependability which we have achieved over the last 40 years. We will not compromise that reputation because of rising costs. We have,therefore, decided to raise the price of some of our machines.
We hope you will understand our position and look forward to your orders.
Yours faithfully,
Andrew Gray
Export Sales Manager
Explaining a price increase
说明价格调整原因
Dear sirs,
执事先生,
I enclose our new price list,which will come into effect from the end of this month.
现仅附上本公司新价格表.新价格将于本月底生效.
You will see that we have increased our prices on most models. We have, however, refrained from doing so on some models of which we hold large stocks. We feel we should explain why we have increased our prices.
除了存货充裕的商品外,其馀大部分货品均已调长价格.
We are paying 10% more for our raw materials than we were paying last year. Some of our subcontractors have raised their prices by as much as 15%.
是次调整原因是原材料价格长幅上涨10%,一些承包商的价格调升15%
As you know ,we take great pride in our machines and are jealous of the reputation for quality and dependability which we have achieved over the last 40 years. We will not compromise that reputation because of rising costs. We have,therefore, decided to raise the price of some of our machines.
过去40年,本公司生产的机器品质优良、性能可靠.今为确保产品质量,唯有调整价格.
We hope you will understand our position and look forward to your orders.
上述情况,还望考虑.愿能与贵公司保持紧密合作.
Yours faithfully,
Andrew Gray
Export Sales Manager
销售部经理
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