2015年商务英语考试BEC中级试题

　　单项选择题

2015年商务英语考试BEC中级试题

　　1、Questions

　　·Read the article below about Assets and Processes.

　　·Choose the best word or phrase to fill each gap from A，B，C Or D on the opposite page.

　　·For each question(19·33)，mark one letter(A，B，C or D)on your Answer Sheet.

　　·There is an example at the beginning(0).

　　Assets and Processes

　　World competitiveness also analyzes how nations combine assets and processes in the management of competitiveness. Some nations can be rich (19)_______assets- land, population, natural resources, etc. (20)_______ not necessarily competitive, e. g., Brazil, India and Russia. On the other hand, there are nations such as Singapore, Japan and Switzerland which are (21)_______in traditional assets (22) __________ they are very competitive. They have (23)_______what economists call "the transformation process".

　　Japan's performance illustrates this situation well. Since 1950, the nation has (24) __________only four Nobel Prizes in exact science and economics, (25)_______to 164 awarded to the US and 44 to Britain. In fact, none of the fundamental technological (26) __________ which have changed our business lives have been discovered in Japan.

　　The transistor, the robot, the video recorder, the computer, the fax, the compact disk, the color TV- all have been invented by companies in the US and Europe. The

　　Japanese, however, have been extremely successful in (27)_______hese products:

　　they have (26)_______in the ability to transform an idea (29) _______a product or service more cheaply, more quickly and more effectively than their competitors. In other words, Japan's competitiveness is process based.

　　The 1996 World Competitiveness Yearbook carefully distinguishes between competitive-ness which (30)_______ from a nation's assets and that which is achieved through process. This crucial distinction is important, (31)_______ the future seems to belong to those nations that master the transformation process (indeed, some economists refer to "the spell of natural resources" to describe the fate of asset-rich nations that be-come complacent). Companies usually use a similar strategy, (32)_______they focus o the value added that is generated by (33)_______ processes as quality, speed, order fulfillment, mass customization, and customer satisfaction, etc.

　　A.In

　　B.out

　　C.on

　　D.about

　　2、回答题：

　　ACCOUNTING&FINANCE FOR MANAGERS

　　The course provides experienced managers with the financial skills and

　　commercial awareness necessary to be effective in business today.It is

　　intended for managers who need t0：

　　·Use accounting information to aid decision-making and future development

　　·Assess the financial implications of day-to-day business activities

　　·Communicate effectively with accountants and bankers

　　·Most students use this course to prepare for the diploma in Accounting and Finance

　　EFFECTIVE ORGANIZATIONAL SKILLS FOR MANAGEMENT

　　This is an introductory course for those with little or no experience or formal

　　training in management skills.It includes seminars on：

　　·How to make speeches and present company information clearly

　　·Managing and chairing meetings

　　·Time management

　　·Delegating tasks

　　B00KKEEPING&ACCOUNTS

　　This one.term course is an introduction to the basics and requires no previous experience.The course demonstrates that good bookkeeping is covered including sales and ledger books，petty cash and final accounts·

　　MANAGING PEOPLE

　　This is a course about how successful organizations manage their resources.

　　Participants will be asked to contribute from their own experience of human resource management in different kinds of organizations.The following topics will be discussed in depth：

　　·Communication within organizations

　　·Training staff to work CO-operatively in group

　　·Recruitment and selection of staff

　　·Ongoing staff training and development

　　·Career paths，promotion and job satisfaction

　　The course is intended for people who lack accounting skills.

　　3、回答题：

　　The Importance of Good Communications

　　Effective communication is essential for all organizations. It links the activities of the various parts of the organization and ensures that everyone is working towards a common goal. It is also extremely important for motivating employees. Staff need to know how they are getting on, what they are doing right and in which areas they could improve. Working alone can be extremely difficult and it is much easier if someone takes an interest and provides support. Employees need to understand why their job is important and how it contributes to the overall success of the firm. Personal communication should also include target setting. People usually respond well to goals, provided these are agreed between the manager and subordinate and not imposed.

　　However, firms often have communication problems that can undermine their performance. In many cases,these problems occur because messages are passed on in an inappropriate way. There are, of course, several ways of conveying information to others in the organization which include speaking to them directly, e-mailing, telephoning or sending a memo. The most appropriate method depends on what exactly it is you are communicating. For example, anything that is particularly sensitive or confidential, such as an employee's appraisal, should be done face-to-face.

　　One of the main problems for senior executives is that they do not have the time or resources needed to communicate effectively. In large companies, for example, it is impossible for senior managers to meet and discuss progress with each employee individually. Obviously this task can be delegated but at the cost of creating a gap between senior management and staff. As a result, managers are often forced to use other methods of communication, like memos or notes, even if they know these are not necessarily the most suitable means of passing on messages.

　　The use of technology, such as e-mail, mobile phones and network systems, is speeding up communication immensely. However, this does not mean that more investment in technology automatically proves beneficial: systems can become outdated or employees may lack appropriate training. There are many communications tools now available but a firm cannot afford all of them. Even if it could, it does not actually need them all.The potential gains must be weighed up against the costs, and firms should realize that more communicationdoes not necessarily mean better communication."

　　As the number of people involved in an organization increase, the use of written communication rises even faster. Instead of a quick conversation to sort something out numerous messages can be passed backwards and forwards. This can lead to a tremendous amount of paperwork and is often less effective than face-to-face communication. When you are actually talking to someone you can discuss things until you are happy that they have understood and feedback is immediate. With written messages, however, you are never quite sure how it will be received what you think you have said and what the other person thinks you have said can be very different.

　　The amount of written information generated in large organizations today can lead to communication overload. So much information is gathered that it gets in the way of making decisions. Take a look at the average manager's desk and you will see the problem -- it is often covered with letters, reports and memos. This overload can lead to inefficiencies. For example, managers may not be able to find the information they want when they need it. Communication is also becoming more difficult with the changes occurring in employment patterns. With more people working part-time and working at home, managing communication is becoming increasingly complex.

　　In the first paragraph the writer recommends that communication with staff should include

　　A.some feedback on their job performance.

　　B.an explanation of how company targets have been set.

　　C.information on promotion prospects within the company.

　　D.an indication of which duties they can expect assistance with.

　　填空题

　　4、根据下面内容，回答题：

　　0 If consumers in Hillsborough County could limited their spending on one Saturday

　　00 to independent, locally owned businesses instead of chain stores, more than

　　34 $ 17 million would even remain in the local company instead of being shipped to

　　35 outside corporations as overnight deposits. So it say representatives of the

　　36 Tampa Independent Business Alliance, who base their calculation on studies that

　　37 made by the American Independent Business Alliance. The national study found

　　38 that since locally owned businesses began to use goods and services of other

　　39 business in the community, a consumer's spending circulates 3 up to 31/2

　　40 times longer locally than if it is spent on at a chain. On Saturday, the local group

　　41 will be working with the national organization and more than all 25 other

　　42 communities across the country to broadcast the benefits coming of the

　　43 shop-local movement. The educational event, "American Unchained", will be

　　44 promoted at independent business such as Inkwood Books in Tampa, "We

　　45 want people to think about where their dollars actually end up to," said Carla Jimenez, coowner of Inkwood and president of Tampa Independent Business Alliance.

　　34__________

　　5、听录音：

　　点击播放

　　回答题：

　　Name of the hotel： Go ld Gate HoteI

　　Name of the caller： (1)______

　　Date of the reservation： from(2)______to(3)______

　　Current rate： 265 pounds per night

　　The telephone number of the caller：(4)______

　　The address of the caller： 246 Forest Road，London

　　第(1)题：

　　6、回答题：

　　0 As business emerged from the profit-oriented in l 980s.values and social

　　00 responsibilities were being emphasized on in corporate mission statements.

　　34 Because greed was out，and ethics were in.Business and their employees

　　35 became actively engaged in less activities that contributed to their communities-

　　36 To spell out their goals.companies were increasingly developed codes of ethics.

　　37 Mission statements that were written because they required consensus and

　　38 commitment.Not everyone wh0，however，agreed with the trend toward the

　　39 strong social stances of some public corporations.Respected economist Milton

　　40 Friedman contended.“Many Few trends could SO thoroughly undermine the very

　　41 foundation of our free society as the acceptance by corporate officials of a social

　　42 responsibility other than to make as much more money for their stockholders as

　　43 possible.The CEO of Levi Strauss&C0.expressed another one viewpoint about

　　44 mission statement，saying that“our compliance—based program sent to a

　　45 disturbing message to our people——WE DON’T RESPECT YOUR INTELLIGENCE OR TRUST YOU”.

　　第34题_______

　　简答题

　　7、In this part，the interlocutor asks questions to each of the candidates in turn.

　　You have to give information about yourself and express pemonal opinions.

　　Questions：

　　(1)How to spell your full name?

　　(2)Please list the advantages living in your hometown.

　　(3)Do you think it is worth keeping if a hobby takes too much time or energy?

　　8、·You are the manager of the Personnel Department of a company.Your company has conducted a suwey of training needs.

　　·Look at the information below.on which you have already made some handwritten notes.

　　·Then using all your handwritten notes.write your proposal。

　　·Write120-140 words.

　　9、•You are the manager of a large company and the company has decided to introduce meal cards to the staff.

　　•Write a message to staff in the company：

　　•saying which staff will need meal cards

　　•eplaining why the meal cards are needed

　　•informina the staff how to get a card.

　　•Write 40-50 WOrds.

　　10、In this part of the test you are given a discussion topic. You have 30 minutes to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic.

　　For two candidates

　　Planning a Celebration Program

　　Your company would like to plan a new Celebration Program to facilitate intemal communications.You have been asked to help draft the program.

　　Discuss the situation together，and decide：

　　·what kinds of events should be organised

　　·how to celebrate this occasion.

　　For three candidates

　　Planning a Celebration Program

　　Your company would like to plan a new Celebration Program to facilitate internal communications.You have been asked to help draft Me program.

　　Discuss the situation together，and decide：

　　·what kinds of events should be organised

　　·how to celebrate this occasion