酒店前台需要掌握的英语口语

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酒店前台需要掌握的英语口语

　　英语口语是被英语国家人民普遍应用的口头交流的语言形式。下面是小编给大家带来的酒店前台需要掌握的英语口语，欢迎阅读！

酒店前台需要掌握的英语口语

　　一、预订服务

　　Good morning. This is Room reservation. May I help you?

　　早上好，客房预订处，我能为您做什么？

　　What kind of room would you like to reserve ?

　　您想订哪种类型的房间?

　　A single room or a double room ?

　　要单人间还是双人房间？

　　For which dates do you want to book the rooms ?

　　您想订哪几天的房间呢？

　　What time will you be arriving?

　　您将在何时到达？

　　May I know your name ?

　　您能告诉我您的名字吗？

　　How long will you be staying?

　　您将要住多久？

　　I’d like to confirm your reservation.

　　我要确认一下您的预订。

　　I’ll check the room availability.

　　我查查客房预订情况。

　　You should pay a deposit of US$1000 beforehand .

　　您应预期付1000美元的定金。

　　There is a 10 per cent discount .

　　10%的折扣。

　　二、接待服务

　　What kind of room would you be prefer?

　　您要什么样的房间？

　　Have you got a booking?

　　您预订了吗？

　　A single room or a double room?

　　要单人间还是双人房间？

　　A double room costs 368 Yuan per night .

　　双人房的房价是每晚368元。

　　Breakfast is also included.

　　早餐也包括在内。

　　May I see your passport?

　　我能看一下您的护照吗？

　　Could you fill in this form, please?

　　请您填一下这张登记表好吗？

　　This is your room card and room key?

　　这是您的房卡和房间钥匙。

　　Could you sign your name, please?

　　请您签一下名，好吗？

　　If you leave after 6:00 p.m , you’ll have to pay the full account.

　　晚上六点以后退房,按全天收费计算.

　　You’ll have to register individually, please.

　　请你们分开登记。

　　How would you like to pay , sir , in cash or by credit card ?

　　先生，请问您是用现金付款还是用信用卡付账？

　　I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.

　　非常抱歉，这个季节人多，各种房间都订满了。

　　Do you know which unit is responsible for the reception?

　　您知道您是由哪个单位负责接待的吗？

　　Could you keep your room key until you check out ?

　　请您在住宿期间自己保管钥匙，直到结帐离开。

　　三、收银服务

　　Here is your bill . It’s 2000 Yuan in all.

　　这是您的账单。总共2000元。

　　How would you like to pay , sir , in cash or by credit card ?

　　先生，请问您是用现金付款还是用信用卡付账？

　　Please check it and sign here.

　　请核对一下，在这里签个字。

　　I will write out a receipt for you .

　　我给您开一张收据。

　　May I check the details for you , please?

　　我能为您核对账单上的详细内容吗？

　　Do you have any charges for this morning?

　　您今天是否挂帐用酒店的服务?

　　We’ll have to charge you $10 extra.

　　我们要向您额外收10美元。

　　Did you make any phone calls from room, sir?

　　先生，您从房间打过电话吗？

　　Excuse me , sir , but I don’t think that will be enough.

　　先生，对不起，我认为钱数不够。

　　I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .

　　对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。

　　Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?

　　先生，您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？

　　Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.

　　对不起,您的信用卡已经止付。根据银行规定要取消。

　　四、兑换外币

　　The rates of exchange are on the board there .

　　今天的兑换牌价在那里的牌子上。

　　How much would you like to change?

　　您要换多少？

　　It’s 8.10 Yuan RMB for one US dollar?

　　1美元兑换8.10元人民币。

　　五、常用英语口语

　　1、I dont have a reservation.

　　我没有预约。

　　2、Can I book a double room?

　　我可以订一间双人间吗?

　　3、Do you have any vacancies for tonight?

　　今晚还有空房吗?

　　4、Id like to make a reservation for tomorrow.

　　我要预定明天的房间。

　　5、Do you have a double room for tonight?

　　今晚还有双人房吗?

　　6、Id like to reserve a room with a single bed.

　　我想预定一间单人间。

　　7、I can let you have a room with a bath.

　　我可以给你一间带浴室的房间。

　　8、Id like a room with a view.

　　我想要景观好的房间。

　　9、It has a wonderful view of the sea.

　　在那里可以看到美丽的海景。

　　10、We will put you in a deluxe room at no extra charge.

　　我们会给您一套豪华套房，不额外收费。

　　11、Im atraid not, sir. Were booked solid right now.

　　先生，抱歉没有房了，现在都客满了。

　　12、Im sorry, but were fully booked up.

　　对不起，我们这里已经客满了。

　　13、How much is it per night?

　　住一晚多少钱?

　　14、What is the rate?

　　住宿费用是多少?

　　15、How much is a twin room?

　　双人房要多少钱?

　　16、Does it include tax and service charge?

　　这个价格含税和服务费吗?

　　17、When would you like to stay here?

　　您什么时候来住?

　　18、How long do you plan to stay here?

　　您打算在这里住多久?

　　19、Do you have less expensive rooms?

　　有没有便宜一点的房间?

　　20、Could you give me a discount if I stay for three nights?

　　共3个晚有没有折扣?

　　21、May I see the room, please?

　　我可以先看看房间吗?

　　22、Ill take the room.

　　我要订这间。

　　23、I have a reservation.

　　我预定了房间。

　　24、Check in, please.

　　我要办理住宿登记。

　　25、I made a reservation and Id like to check in.

　　我有预约，想办理住宿登记。

　　26、May I have your name, please?

　　您的姓名是?

　　27、Could you spell out your name?

　　请问您的姓名怎么拼?

　　28、Will you fill in this registration form, please?

　　请填写这张登记表。

　　29、Is breakfast included?

　　带早餐吗?

　　30、What time is breakfast served?

　　早餐几点供应?

　　31、Where is the restaurant for breakfast?

　　早餐要在哪里吃?

　　32、Could you keep my valuables in the safe?

　　帮我把贵重物品放保险箱好吗?

　　33.When should I check out?

　　什么时候退房?

　　34、Here is your room key.

　　这是你的房间钥匙。

　　35、Which floor is it?

　　房间在几楼?

　　36、Is the room on the third floor?

　　房间在三楼吗?

　　37、The bellboy will take your bags and show you to your room.

　　服务员会来帮您提行李，并带你去房间。

　　38、Dont bother. Ill take care of it myself.

　　不用麻烦了，我自己拿就好。

　　39、Excuse me. Where is the elevator?

　　请问电梯在哪里?

　　40、May I have the key for room 704.

　　请给我704房间的钥匙。

　　41、Check out, please.

　　我要退房。

　　42、I want to check out.

　　我要退房。

　　43、Im checking out this morning.

　　我今天早上结账退房。

　　44、My plane leavesintheevening. Can I checkout later?

　　我要搭乘傍晚的飞机，可以晚一点退房吗?

　　45、Did you use the mini bar?

　　您使用过小冰箱吗?

　　46、I didnt use it.

　　我没有用。

　　47、How are you going to settle your account.

　　你打算如何付款?

　　48、And your method of payment?

　　你的付款方式是什么?

　　49、Could I have my bill?

　　我可以看一下账单吗?

　　50、What is this for?

　　这笔费用是什么?

　　51、Id like to get my valuables.

　　我要领取我寄放的贵重物品。

　　52、Can you keep my baggage until 3 p. m. ?

　　你能帮我保管行李到3点吗?

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